Bike hire cancellations are subject to a cancellation charge which varies depending on the amount of notice given to Bike Hire Wales Company before the hire date. Please note that the notice period commences at midnight of the day you notified Bike Hire Wales Company.
If you notify Bike Hire Wales Company within 48 hours of the date you are due to hire a bike, you may be charged the full hire cost, and no money will be refunded – It should also be noted that we cannot guarantee a date transfer, although we will attempt to achieve this where possible.
If you notify Bike Hire Wales Company between 14 days and 48 hours of your hire, you are able to get a 50% refund.
If you notify Bike Hire Wales Company between 2- 4 weeks that you wish to cancel, there will be a 15% cancellation charge deducted from your refund.
All cancellation made over 4 weeks before hire date will be fully refunded.
Bike Hire Wales Company do not issue refunds due to weather conditions on the day of your hire, however we will always endeavour to move your booking to another day if possible.